90-Day Money-Back Guarantee

Last Updated:  [06/22/2026]

We created Brida Nerve Relief Lotion because we genuinely believe it works and we want you to feel that confidence too. Every first order comes with a full 90-day money-back guarantee, subject to the conditions below. Give it a real try, and if it doesn't deliver the relief you were hoping for, we'll make it right.

1. What Is Covered

Your first order of Brida Nerve Relief Lotion is covered by our 90-Day Money-Back Guarantee, for a maximum of one (1) item per customer. If you follow the recommended routine and don't experience noticeable relief within 90 days of receiving your order, we'll refund your full product price. No return shipment required in most cases.

2. Eligibility Requirements

To qualify for a refund under this guarantee, the following conditions must be met:

• First order only. This guarantee applies to your very first Brida order — one guarantee per customer, per product type.
• Minimum 30 days of consistent use. You must have used the lotion for at least 30 consecutive days, applying it 2–3 times daily as directed. The product needs time to work, and we want to give it that chance.
• Brief description of your experience required. When submitting your request, please share a short description of how you used the product and what you experienced. This helps our team review your request and improve the product.
• Request submitted within 90 days of delivery. Refund requests must be received no later than 90 days from the date your order was marked delivered. Requests submitted after this window cannot be honored.
• Maximum of one (1) item covered. The guarantee covers one jar per customer. One jar is all you need to give Brida Nerve Relief a fair try. Additional units purchased in the same order are not eligible.
• Contact us first. Refunds are not processed automatically. Please reach out at support@bridarelief.com — our team reviews every request personally. 

3. What Counts as "Not Working"

We trust you to tell us honestly if the product hasn't helped. You may request a refund if, after at least 30 days of consistent use, any of the following applies:

• You haven't felt noticeable relief from your symptoms
• You haven't experienced any reduction in discomfort
• You haven't noticed a cooling or soothing effect
• You experienced irritation or a mild allergic reaction

We don't need you to prove anything, just a brief, honest description of your experience.

4. How to Request Your Refund

It's simple. Email us at support@bridarelief.com within 90 days of your delivery date and include:

• Your order number
• A brief description of your experience and why the product didn't work for you

That's it. Our team will review your request and, once approved, process your refund within 10 business days to your original payment method. 

5. Important Exclusions

The following are not covered by this guarantee:

• One-time purchases beyond your first order. Repeat purchases are not eligible.Subscription renewal orders (second shipment and beyond). The guarantee applies to your first order only. Please see our Subscription Policy for terms that apply to recurring shipments.
• Orders where an exchange has already been completed. If you've already received a replacement, the money-back guarantee no longer applies.
• Requests submitted after 90 days from delivery. No exceptions can be made outside this window.
• Shipping, handling, and optional shipping protection fees. These costs are non-refundable regardless of outcome.

6. Subscription Customers

If you signed up for a Brida subscription, your first shipment is covered by 90-Day Money-Back Guarantee under the same conditions above. Subsequent renewal shipments are not covered. For full terms on recurring orders, please review our Subscription Policy.

7. We're Here to Help

If anything about your order isn't right, contact us here. We respond quickly and most issues get resolved faster this way than going through a third party.

Your Rights as a Consumer

Nothing in this policy limits your right to contact your bank or card issuer directly. You may file a dispute at any time and we will cooperate fully with any investigation. Reaching out to us first is always optional, we just find it tends to be the faster path to resolution.