Shipping policy
At Brida Relief, we want your order to arrive quickly and safely. This policy explains everything you need to know about shipping, delivery, and what to do if something goes wrong.
1. Shipping Rates
We offer free standard shipping to the following countries:
• United States
• Canada
• United Kingdom
• Australia
• New Zealand
No import duties or additional tariffs will be charged on orders shipped to these destinations. The price you see at checkout is the price you pay .
2. Processing Time
• Orders are typically processed within 1 business day of placement;
• During peak periods, processing may take up to 1–2 additional business days;
• You will receive a shipping confirmation email with tracking information approximately 1–2 business days after your order is placed;
• Orders are not processed or shipped on weekends or public holidays.
3. Estimated Delivery Times
After dispatch, estimated delivery times to the countries we ship to are 7–14 business days. Please note delivery times are estimates and may vary due to:
• Customs clearance processes (for international orders);
• Local carrier capacity and routing;
• Public holidays or peak shipping periods;
• Unforeseen weather or logistical disruptions.
Delivery timeframes are estimates, not guarantees. Brida Relief is not liable for carrier delays outside of our control. If your tracking has not updated within 10 business days of dispatch, please contact us at support@bridarelief.com.
4. Your Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before placing your order.
• Orders shipped to the address entered at checkout are considered fulfilled;
• Brida Relief is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by you;
• Once an order has been dispatched, address changes may not be possible. Contact support@bridarelief.com immediately if you need to update your address;
• If an order is returned due to an incorrect address, reshipment fees may apply.
5. Unclaimed, Refused, or Return-to-Sender Parcels
If your parcel is marked by the carrier as unclaimed or returned to sender (RTS) due to an incorrect or incomplete address provided at checkout, the following applies:
- The delivery attempt is documented by the carrier and does not constitute an "item not received" claim.
- Failed delivery due to an incorrect address, non-collection, or customer-initiated refusal (unrelated to damage) does not qualify for a refund.
- Reshipping fees may apply. We're happy to arrange reshipment once a correct and complete delivery address is confirmed — please contact us at support@bridarelief.com.
- If you refused delivery due to visible damage or a carrier error, please contact us immediately at support@bridarelief.com. We'll work with you to resolve it promptly.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at support@bridarelief.com. Include:
• Your order number;
• A description of the issue;
• Photos of the damaged or incorrect item.
We will send a replacement or arrange a suitable resolution at no cost to you.
7. Delivered but Not Received
If your tracking shows 'delivered' but you have not received your order, please:
• Check with neighbors, household members, or any secure locations near your address where packages are commonly left;
• Contact your local carrier directly with your tracking number;
• Email us at support@bridarelief.com within 7 days of the marked delivery date.
Once a package is marked as delivered by the carrier, Brida Relief is not liable for lost, stolen, or misplaced packages. However, we will do our best to assist you in resolving the issue with the carrier.
8. Subscription Orders
All shipping terms in this policy apply equally to subscription orders. Subscription shipments are processed and dispatched on the same timelines as standard orders. If you need to update your shipping address for a subscription, please do so at least 24 hours before your next scheduled billing date via your account portal at bridarelief.com/account or by contacting support@bridarelief.com.
9. Contact Us
Have a question or need assistance?
We're always happy to help! Whether you have a question about your order, your subscription, or anything else — our team is here for you.
👉 Contact us here and we'll get back to you as soon as possible.